We do our best to ensure that accommodation owners take your safety and wellbeing very seriously and that their properties are well maintained for your comfort and safety. Nevertheless, please remember that when you stay in unfamiliar surroundings, you must take special care of yourself and your family. While relaxing and letting your guard down is all part of the holiday experience, you could encounter difficulties that could affect your holiday enjoyment. Here are some useful pointers to help you enjoy your holiday and avoid some possible pitfalls. Please read the information carefully and ensure that other members in your party are also aware.
Some of the accommodation we feature have individual character and charm and therefore extra care may be needed for families with children or anyone at risk due to the architectural character of the accommodation, especially if the accommodation has unconventional stairs or a balcony for instance. Please take special note of the following:
When you arrive
Be aware and be safe
Balconies, landings, corridors & walkways
Please ensure all guests read the important user guidelines before use which will be supplied at your accommodation.
Our owners take care to ensure the hot tub is ready for you to use on arrival although whilst every attempt is made on some occasions due to the strict cleaning and disinfection procedure they follow the hot tub may not have reached the required temperature and there could be a short delay before you can use it.
You should not use the Hot Tub or Sauna if you:
When using the hot tub
All activities during your holiday are undertaken at your own risk.
Some holiday parks and accommodation may have use of a boat or other activity equipment such as trampolines, swings, climbing frames, sporting equipment and other leisure facilities. You will find details of such equipment in the brochure description. Please note that any activity equipment is provided directly to you by the owner and does not form part of your contract with us. Use of such equipment is at the accommodation owner's discretion, and liability for availability and condition rests solely with the owner. It is your responsibility to (i) ensure that you are familiar with the operation of the equipment, (ii) satisfy yourself that the equipment is safe to use, (iii) to use the equipment responsibly, and (iv) supervise children using the equipment at all times.
If a major security incident occurs and you are not sure what action to take, follow the advice to ‘Run, Hide, Tell’ which can be applied to many places and situations both at home and overseas.
RUN to a place of safety, if there is nowhere to go then it’s better to HIDE, turn your phone to silent, then finally and only when it’s safe to do so TELL and call the police.
Whilst every effort has been made to ensure the property meets with your individual needs particularly relating to access to the accommodation and garden we ask that you check that the accommodation description is suitable for everyone in your party and if you have any concerns or special requirements following your booking contact with our Customer Care Team.
Many accommodation owners offer cots, but please note, accommodation owners who provide cot and high chair facilities may not necessarily offer other infant equipment. Please check the property you have chosen has everything you need for a stress free holiday.
Visitors with limited mobility
Some of the locations featured in this brochure are not suitable for visitors with walking difficulties or those with prams or wheelchairs, as they may have steep gradients, steps or stairs. However, some have specially designed accommodations suitable for persons with a disability – please call our booking team who will endeavour to ensure your requirements are met. Please also see ‘Wheelchair access’.
Our FAQs have further information you may find helpful.
The was price indicates the price at June 2018. The discount applies to the accommodation price only. Depending on popularity and property availability, we can withdraw or extend any offer. Subject to availability. Booking Conditions apply.
At a selection of properties in the UK.
"1.These terms and conditions should be read with the Booking Conditions and insurance information in our brochures or on our website. Especially note Sections 2, 4 and 7 of the Booking Conditions. 2. Offer applies only to bookings for 2020 and 2021 which are booked between 10th January and 20th January 2020 3. The low deposit payable under this offer is £20. 4. Does not apply to properties that sleep 10 or more. 5. The difference between the £20 low deposit and the usual deposit shown in our main brochure or website is payable with the balance payment, which we must receive no later than 10 weeks before your booking starts, or at the time of cancellation if you cancel your booking. This payment will include all applicable charges as detailed on your booking confirmation, including any insurance premiums and any Ferry costs. If payment is not received in full on time, we can treat your booking as cancelled by you for a non-refundable reason. If this happens, you will be responsible for cancellation charges (as shown in our main brochure or our website) including any deferred Booking Fee, Personal Travel Insurance and Ferry crossings that you have chosen to buy, all of which must be paid immediately. 6. Not available with any other offer except offers featured in our main brochure. 7. Depending on popularity and property availability, this offer may be extended or withdrawn."
Don't miss out on regular holiday offers, accommodation news and update emails from WelcomeCottages and cottages.com – just enter your email address below: